FAQ

WHY SHOULD WE USE CREDIT SERVICE COMPANY FOR A COLLECTION AGENCY?

When patients or customers have not promptly paid for a product or service you have provided, professional attention becomes necessary in order to recover the money justly due. Credit Service Company possesses the skills and expertise required to maximize the return on past due receivables. This enables you to focus on generating new income, while we focus on collecting your past due accounts before they become uncollectible.

 

HOW DO WE KNOW CREDIT SERVICE COMPANY IS CAPABLE OF HANDLING OUR COLLECTIONS?

Credit Service Company is experienced in handling accounts of all sizes and providing the same level of service for our high-volume clients as for the client who turns a single account. We have the technological resources, market knowledge, and skill to successfully collect on your type of account.

 

HOW DO WE KNOW CREDIT SERVICE COMPANY IS A QUALIFIED AGENCY?

Locally owned and operated since 1979, Credit Service Company has consistently proven our ability to provide professional quality service. Licensed and bonded in the state of Arkansas, we are members in good standing of ACA International, networking us with over 3500 agencies nationwide; members of the Arkansas Collector's Association --- one former Board President, and a former 2-term Board President.

Our employees receive ongoing training and development in the latest collection techniques, as well as FDCPA , CFPB, FCRA, TCPA, and HIPAA compliance training.  (Fair Debt Collection Practices Act, Consumer Financial Protection Bureau, Fair Credit Reporting Act, Telephone Collection Practices Act, and Health Insurance Portability and Accountability Act, respectively.)

 

HOW MUCH DOES CREDIT SERVICE COMPANY CHARGE FOR COLLECTING DELINQUENT ACCOUNTS? 

Each client is different, in terms of the condition of their past due receivables.  Average balance, average age, total number of accounts, type of industry, and frequency of submission of accounts being turned over for collection are the primary factors we evaluate, in order to reach a fee structure. Our fees are contingent upon what we collect, so if we don't collect, you don't pay. There are no hidden fees, no surprises.

 

HOW DO WE KNOW WE'RE BEING CHARGED A FAIR RATE? 

Take into account what you're actually hoping to receive. While it's enticing to initially look only at the commission rate, that by itself is not an accurate indicator of a fair rate or a "good deal". Commission rates can be outbid, but the key is the recovery rate, or net return. Also, consider the level of service you receive and the peace of mind in knowing that your business is being represented by a skilled agency operating at the highest professional standards. Compliance, customer service, security, professionalism, fair rate, AND results, should all be considered when choosing a collection agency.

 

HOW DO WE SUBMIT ACCOUNTS TO CREDIT SERVICE COMPANY FOR COLLECTION?

After an initial consultation and a Collection Agreement is reached, clients may choose their preferred method of account submission via CSV file; by using our secure portal; FTP transfer (when applicable); or other method of client choice.  We work with each client to streamline the process and meet their specific needs. (Initially obtaining as much detailed information as possible from your customer and submitting it with the account greatly improves recovery.)

 

HOW DO WE KNOW ACCOUNTS ARE SECURE?

It is a fact that data breaches are becoming more frequent and more pervasive.  The following links detail some data breaches that are very concerning to the collection industry, as well as to those who employ a collection agency:

LATEST MEDICAL BREACH

OTHER SECURITY AND DATA BREACHES

We employ the latest technology in collection techniques and practices, and security is a top priority, but it would not be prudent to publicize our security practices.  However,  we are happy to discuss them with our clients.

 

WHAT IF OUR ACCOUNTS ARE CURRENTLY PLACED WITH ANOTHER AGENCY, BUT WE WOULD LIKE TO START USING CREDIT SERVICE COMPANY FOR COLLECTIONS?

The first step is to refer to the agreement with the current collection agency and follow the steps for account withdrawal.  If the instructions are unclear, or you are unsure, contact the agency for clarity. Withdrawn accounts can then be submitted to Credit Service Company for us to begin the collection process. If you have accounts that are ready to go to collection, but have not yet been placed with another agency, those accounts may be sent to Credit Service Company for immediate action.

 

WHAT OTHER SERVICES DOES CREDIT SERVICE COMPANY OFFER?

Unlike many other agencies, Credit Service Company is unwavering in our commitment to recovering your bad debt and has not branched out into unrelated services. Collecting your bad debt and related functions is what we are trained to do. This is where our expertise lies and where our focus remains. Please see our SERVICES page for a list of our comprehensive collection services.

 

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What our clients are saying:

Great Company and Great People

"Great company and great people!! Thank you for your efficiency and courtesy!" - James K."

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